Frequently Asked Questions

Products

How long do your lashes last?

Our strip lashes are designed for all-day wear and can be reused multiple times with proper care. Our individual cluster lashes can last up to 2–3 weeks with proper application and maintenance.

Are your lashes beginner-friendly?

Yes, our lashes are designed to be easy to apply whether you're a beginner or experienced.

How do I care for my lashes?

Gently remove adhesive after use, store in the original packaging, and avoid excessive moisture to extend wear.

Are your hair extensions reusable?

Yes, with proper care and maintenance, our extensions can be reused multiple times.

Can I style your hair extensions with heat?

Yes, our extensions can be styled using heat tools, but we recommend using heat protectant to maintain quality.

Do you offer different textures for hair extensions?

Yes, we offer a variety of textures to match different styles and preferences.

Are your products professional-grade?

Yes, our products are designed to meet the standards of both everyday users and beauty professionals

Are your products safe for sensitive skin?

Our products are designed with quality in mind, but we recommend checking ingredients and performing a patch test if needed

Orders & Shipping

How long does shipping take?

Orders are processed within a few business days and shipping times vary depending on your location

Do you offer expedited shipping?

Shipping options may vary at checkout depending on your location.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

Do you ship internationally?

Shipping availability depends on your location and will be shown at checkout.

Returns & Exchanges

What is your return policy?

Due to the nature of beauty products, certain items may not be eligible for return once opened. Please refer to our full return policy for details.

Can I exchange my product?

If you receive a damaged or incorrect item, please contact us and we will assist you.

Payments

What payment methods do you accept?

We accept major credit and debit cards, along with secure payment options through Stripe. Flexible payment options such as Klarna and Afterpay may be available at checkout, allowing you to split your purchase into smaller payments. Cherry financing may be available for select services or offerings.

Do you offer payment plans?

Flexible payment options may be available at checkout, allowing you to split your purchase into smaller payments.

Professionals

How do I become a VOdS Luxe professional partner?

You can apply through our Professionals page. Once approved, you will gain access to exclusive pricing and resources.

Do I need a license to join?

The VOdS Luxe Professional Network is designed for beauty professionals. Licensing requirements vary by state, and it is your responsibility to comply with your local regulations.

What benefits do professionals receive?

Approved professionals receive access to exclusive pricing, premium products, and business support.

General

Why choose VOdS Luxe Beauty?

We are committed to delivering premium beauty products designed to elevate confidence, quality, and experience.

How can I contact support?

You can reach out through our Contact page or email us for assistance.

Affiliate & Influencer Program

How can I become an affiliate or influencer for VOdS Luxe Beauty?

We’re always looking to collaborate with creators and beauty influencers who align with our brand.

You can apply through our affiliate program to receive exclusive perks, including product opportunities and commission on sales.

What are the benefits of joining the affiliate program?

As a VOdS Luxe affiliate, you may receive:

✔ Exclusive discount code to share
✔ Commission on sales generated through your code
✔ Opportunities to receive products for review
✔ Early access to new launches

Do affiliates receive free products?

Selected affiliates may receive products for review and content creation based on alignment with the brand and audience

How is this different from the professional program?

Our affiliate program is designed for content creators and influencers who promote VOdS Luxe Beauty.

Our professional program is designed for licensed beauty professionals who use and offer our products directly to their clients.

How do I earn commission?

Affiliates receive a unique code or link. When customers make a purchase using your code, you earn a commission on qualifying sales.

Is there a cost to join the affiliate program?

No, there is no cost to apply or participate in the VOdS Luxe affiliate program.

Who is a good fit for the affiliate program?

We look for:

✔ Beauty influencers
✔ Content creators
✔ Makeup artists
✔ Lash artists
✔ Individuals passionate about beauty and content creation

How do I apply?

You can apply by submitting your information through our application form. Our team will review your profile and reach out if selected.