VOdS LUXE BEAUTY

Return / Refund Policy

Review our guidelines for returns, refunds, exchanges, and damaged or incorrect orders to better understand how we support our customers.

Effective Date: June 2026

Overview

VOdS Luxe Beauty wants every customer to have a positive experience with our products. Because many of our products are beauty, cosmetic, lash, hair, or personal-use items, returns and refunds are reviewed carefully based on product type, order condition, and the nature of the request.

Return Eligibility

Return requests may be considered for eligible items that are unused, unopened, and in original condition. Any return request must be reviewed and approved by VOdS Luxe Beauty before an item is sent back. Proof of purchase or order information may be required to review a return request.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact VOdS Luxe Beauty as soon as possible after delivery and include your order details, a description of the issue, and clear photos when applicable. We will review the situation and determine the most appropriate resolution.

Refund Review & Processing

If a refund is approved, it may be issued to the original payment method used for the purchase. Refund timing may vary depending on the payment provider, bank processing timelines, and the nature of the approved request.

Exchanges

Exchange requests may be reviewed on a case-by-case basis depending on product availability, item condition, and the nature of the request. VOdS Luxe Beauty does not guarantee exchange availability for all products or situations.

Return Shipping

If a return is approved, customers may be responsible for return shipping costs unless otherwise stated by VOdS Luxe Beauty or unless the return is related to an approved error such as a damaged or incorrect item.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. VOdS Luxe Beauty is not responsible for delivery issues caused by incorrect or incomplete addresses submitted by the customer.

How to Request Return or Refund Support

To request return or refund support, please contact VOdS Luxe Beauty through the contact information listed on our website and include your order number, the item(s) in question, and a brief explanation of the issue so we can review your request.